You got 10 correct out of 10.
:D

1. To ask a caller to wait briefly on the phone, it's best to say:
  • What is your name, please?
  • Would you mind holding, please?
  • Can I call you back?
  • Who did you wish to speak to?
2. If the person the caller is asking for is already speaking to someone on another phone, he/she is:
  • otherwise engaged
  • not taking calls
  • out to lunch
  • on the other line
3. If the person the caller is asking for is not there to take the call, it's helpful to say:
  • Can I take a message?
  • I'm sorry, I can't help you.
  • I'll have to ask a colleague.
  • I suggest you call again later.
4. If someone leaves a message for you to call them and you call them back, you can say that you're _______ their call.
  • answering
  • replying to
  • renewing
  • returning
  • replacing
5. If you want to make sure that you write down a name accurately, you can say "Could you _____ that for me, please?"
  • tell
  • say
  • speak
  • spell
  • read
  • write
6. If you're having technical difficulties making a phone call, you can say, "I can't get ______."
  • out
  • in
  • by
  • there
  • through
7. If you can't hear the other person's voice very clearly, you can say:
  • Your voice is too quiet. Can you shout, please?
  • It's a bad line. Can you shout up, please?
  • It's a bad line. Can you speak up, please?
  • It's a bad line. Can you shut up, please?
8. On a mobile phone call, if the signal is bad and there are short gaps in the other person's voice, you can tell them:
  • you're getting faint
  • you're falling down
  • you're gapping up
  • you're breaking up

This means that the sound of the person's voice is breaking up; it's not a continuous sound.

9. If you try to call someone and they're already using the phone, you can say the line is busy or:
  • free
  • full
  • engaged
  • married
  • unobtainable
10. If you get a phone call from a stranger, asking for someone you don't know, you can say, "Sorry, I think you've got the _____ number."
  • right
  • correct
  • incorrect
  • wrong
  • other

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