1. Sometimes, when people hear the word "but" in a discussion, they become ____________________. more relaxed more defensive 2. What does this mean? "Let's agree to disagree." Let's end the conversation and accept that each of us has a different opinion. Let's continue the conversation until one person agrees with the other. 3. What is the benefit of framing your opinion as a question? Other people feel more in control, because they give the answer and it feels like their own opinion. Other people feel less in control, because you asked the question and now they have no choice. 4. To "choose your battles" means not to argue about everything, and only to discuss those subjects which really matter. true false 5. Is it a strong, useful strategy to say "you always" or "you never" in a polite discussion? Yes. No. 6. "I beg to differ" means: I agree. I disagree. 7. Is it acceptable to attack someone's personal religion or politics in a polite discussion? Yes. No. Only their religion. Only their politics. 8. In terms of body language, you should __________ to show you are listening. lean forward lean backto burp to gobble

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